I tried my first setps with JIRA automation and unfortunalty it doesn't work.
First - I am the admin of the hole JIRA-instance and also of the 2 projects.
My goal is to copy a created issue in project A (A2TP) depending on a sepcific label to another project B (PNP).
I got some errors in my audit log, but the error info doesn't help me to solve the problem.
So I tried it with a easyer rule first to see, if it's a global problem. The easyer rule is:
If you created an issue in project A clone this issues to project B (without trigger the label)
But also in that really easy case I got the same errors.
Can someone help me? Maybe it's a problem with permissions between to projects?
As it's a cross project rule (involves >1 project), you will need to change the scope of the rule (first screenshot) to A2TP and PNP. Click on the link for "global administration", update the scope and then test the rule.
Let us know how you go
It's been a little while since I've played with automation. I've just run a few tests, and yes, it looks to be due to next gen projects.
The next gen projects appear to have the same schemes and type, though they're independent of each other behind the scenes. This allows each project admin to do what they need to do.
For you, if you've got a limited number of issue types, I'd suggest a rule with multiple if statements which clones to the specific issue type in the target project. That is, don't use "Same issue type" or "Same issue type as trigger" (both fail) under Clone action, but run an IF rule, check if issue type is task, then clone a "Task" in the other project, with more branches for Epic and Story. A little painful, but it works.
To help you with original issue, I'd suggest you raise a ticket with support https://support.atlassian.com and reference this conversation :) Let us know how you go
I am not a Jira Automation expert, but have some experiences with cloning issues between projects. There are two possible causes which come to my mind:
If that doesn't solve your issue and you're open to work with a Marketplace app, you could try our Jira cloud app Deep Clone for Jira.
With our app you can:
If you have questions or feedback about Deep Clone, don't hesitate to contact us.
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