We have a Software project board (so not a support board) and would like monitor how long a ticket stays in a certain kanban status, in particular we would like to then notify the assigned resource when the ticket has been in the status for x amount of time. Or as a minimum show the timer when viewing the ticket on the board.
This is an area where Jura is lacking to be honest. You can consider an app ad on like this one - time-in-status-for-jira-cloud . Note, I have no direct experience with this app and there may be others in the marketplace to consider as well. An out-of-the-box solution though pretty ugly would be to create a custom time in status date field and when the issue enters the status then record the date using automation and then have another automation rule that runs daily to check how long the issue has been in that status and notify the user if appropriate.
Hi @James Hill
adding to what Jack said two idea come to mind...
1.) when using a board you could utilize the "Days in column" function, it puts a graphical representation into the card showing when one is open for a pretty huge amount of time (not a directly timer, though - I am afraid)...
2.) with JQL you can get some additional insights, again, unfortunately not a timer in this meaning...
project = DEMO AND status = Open AND NOT status CHANGED AFTER -30d
This should show issues of status "Open" in Project "Demo" where the status has not been changed the last 30 days.
Also (but this was already touched by Jack perfectly) the one or another App could be of help.
You can test some from Marketplace without having to pay for them upfront.
Hi @James Hill ,
As an alternative, you can try Status Time app developed by our team. It provides reports on how much time passed in each status.
Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days. It has various other reports like assignee time, status entry dates, average/sum reports by any field(eg. average in progress time by project, average cycle time by issue creation month). And all these are available as gadgets on the dashboard too.
Hello @James Hill
Our team at OBSS built Time in Status app for this exact need. It is available for Jira Server, Cloud, and Data Center.
Time in Status allows you to see how much time each issue spent on each status or assigned to each assignee. You can also combine statuses into consolidated columns to see metrics like Ticket Age, Resolution Time, Cycle Time, or Lead Time.
You can calculate averages and sums of those durations grouped by the issue fields you select. (For example, see the total InProgress time per Epic or average Resolution Time per issue type).
The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well.
Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.
Using Time in Status you can:
Hi @James Hill
You can also try out our plugin,
The add-on provides the time spent in each status for the entire lifecycle of the issue. You can also extract the transitions history of the issue. Along with various Issue stats reports, you get additional features like Epic Hierarchy, Links Hierarchy & Worklogs Report to track the project's progress. The main features are as below
Hello Atlympics, here a market place app that's a game changer given the features and excellent support. Link to the tool: Bigpicture project management ppm plugin How did yo...
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