Add the total story points on a board with sumup

Alex Gay April 13, 2022

Hi @Max Foerster - K15t 

I suppose you could help me :D

 

I'm trying out the Sum up in our DC instance.

And it is working great.

 

But, when I try to show the total SP's on my kanban or Scrum board, I get the errors: 

"Calculation rule could not be changed. Please refresh to see the current status."

 

Do you (or somebody else) know what the cause could be?

My Calculation rule.

 

 

image.png

 

Thx in advance.

1 answer

0 votes
Max Foerster - K15t
Community Leader
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April 21, 2022

Hey @Alex Gay 👋🏼

thank you for mentioning me, and sorry for the delay in my response, but I was enjoying some vacation (and had close to no reception). :D It's hard to tell what's going wrong in the backend when you try to select the configured rule, so we need some more information from you. Could you please follow these steps:

  • Try to choose the calculation rule in the board configuration again. After the error message is displayed, sumUp will write a more descriptive message to the log files.
  • Please have a look at the log files, if you don't have access to the filesystem, try our free app Last Log for Jira to access the log files in the Jira administration.
  • Create a request in our support portal at https://support.decadis.net/ and attach the log

 

We're waiting for your information to tackle the error! 😁🤘🏼

Best, Max

Alex Gay April 21, 2022

thx @Max Foerster - K15t 

I hope you enjoyed your holiday :-)

 

We found the cause.

The 'Rate Limiting' is blocking this request: 

 

2022-04-21 13:42:55,294+0200 http-nio-8080-exec-15 url: /rest/sumup/1.0/board/configuration; user: agay ERROR agay 822x583023x1 14n1m4u *********** /rest/sumup/1.0/board/configuration [c.a.c.sumUp.rest.sumUpBoardRest] Unexpected response received. Status code: 429
2022-04-21 13:42:55,289+0200 http-nio-8080-exec-16 url: /rest/greenhopper/1.0/rapidview/34093; user: agay WARN agay 822x583024x2 - *************** /rest/greenhopper/1.0/rapidview/34093 [c.a.r.internal.filter.RateLimitFilter] User [agay] has been rate limited

 

But even after disabling 'rate limiting' the issue still occurs with the same error:

 

2022-04-21 13:45:19,780+0200 http-nio-8080-exec-7 url: /rest/sumup/1.0/board/configuration; user: agay ERROR agay 825x583269x1 14n1m4u ***************** /rest/sumup/1.0/board/configuration [c.a.c.sumUp.rest.sumUpBoardRest] Unexpected response received. Status code: 429
2022-04-21 13:45:06,710+0200 http-nio-8080-exec-5 url: /rest/rate-limiting/latest/admin/rate-limit/settings/; user: agay WARN agay 825x583237x1 14n1m4u **************** /rest/rate-limiting/latest/admin/rate-limit/settings/ [c.a.r.internal.settings.RateLimitModificationSettingsService] Switched rate limiting to: [OFF]!

 

When I give my user (system admin) an exception in Rate Limiting, then I can add the story points on a board.

We don't want to give all board admins exceptions in the Rate Limiting.

Do you have another solution?

Max Foerster - K15t
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 21, 2022

Hi @Alex Gay ,

thank you, yes I did! :) I have checked with our support team again and would ask you to create a case in our support portal for a more in-depth analysis at this point.

Best, Max

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lena_vasich
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March 20, 2024

Had this been fixed? I just installed the trial version and have the same problem =(

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