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I accidentally deleted a critical issue from a Backlog of a Jira Sprint on Google Chrome web browser.
Is there any way to find and restore that deleted issue?
What @Jack Brickey said is true.
However, if you have a backup of your Jira instance, you could restore your XML backup to another instance, export the important issue from there as csv and import into your actual instance. These steps are described for Jira Server on this page in the docs. They could be adapted for Cloud as well.
Having said that, deleting issues should only happen in very rare cases. Usually, I'd recommend to simply close issues which are done or not that important anymore. I'd only recommend deletion for test issues or similar.
Indeed, however I rarely even mention this because the likelihood of someone having an immediate backup available is just simply too unlikely. So performing a restore on a backup say that was done even two hours ago might result in more loss than simply the single issue.
You're not the one who has faced this problem. It happens sometimes, we all need to have someplace in Jira where we can Restore Deleted Issues. So, my team has created such a place to save your data from losing it forever.
If you'd like to keep your issues safe and sound, check out the Issue History plugin and its Keep Deleted Issues feature. It woks after the activating toggle. Hope it will be helpful for you, and everyone who is looking for something like a trash bin for issues.
Thank you for sharing your experience with the add-on. There is no time limit for how long issues can be kept. Deleted issues will not be stored only if someone deletes the project which the issues were deleted from.
Hello @Mike Ciprari ,
With the User Activity Audit Log, you can restore deleted issues.
You can check more details in the article as well: https://community.atlassian.com/t5/Jira-discussions/How-to-restore-deleted-issues-and-track-audit-logs/m-p/2509087#M21327
You can try the app and if you have any questions and/or suggestions, please let us know via this thread, by opening a ticket on our Service Desk or we can schedule a demo for the application.
@Gia Jgarkava , you may want to add your company name to your user name per these guidelines - Atlassian-Community-guidelines-for-Marketplace-vendors-and... . This helps the Community better identify vendors and their posts.
Hi @Mike Ciprari ,
By default, Jira does not track deleted issues and deleted issues are lost forever. To prevent it happening again, you can try Restore Deleted Issues Jira app developed by our team.
After you installed this app
Hope it helps.