Accidentally deleted an issue - is there a way to restore?

[Mike Ciprari]

I accidentally deleted a critical issue from a Backlog of a Jira Sprint on Google Chrome web browser.

Is there any way to find and restore that deleted issue?

Thank you!

[Matthias Gaiser _K15t_]

What @Jack Brickey said is true.

However, if you have a backup of your Jira instance, you could restore your XML backup to another instance, export the important issue from there as csv and import into your actual instance. These steps are described for Jira Server on this page in the docs. They could be adapted for Cloud as well.

Having said that, deleting issues should only happen in very rare cases. Usually, I'd recommend to simply close issues which are done or not that important anymore. I'd only recommend deletion for test issues or similar.

[Jack Brickey]

Indeed, however I rarely even mention this because the likelihood of someone having an immediate backup available is just simply too unlikely. So performing a restore on a backup say that was done even two hours ago might result in more loss than simply the single issue. 

[Yuliia_Borivets__SaaSJet_]

Hi @Mike Ciprari 

You're not the one who has faced this problem. It happens sometimes, we all need to have someplace in Jira where we can Restore Deleted Issues. So, my team has created such a place to save your data from losing it forever.

If you'd like to keep your issues safe and sound, check out the Issue History plugin and its Keep Deleted Issues feature. It woks after the activating toggle. Hope it will be helpful for you, and everyone who is looking for something like a trash bin for issues.

[Bax]

Hi, 

Thanks! This feature/plugin works great for us. I really missed the option to see the deleted mails, and it works great with this. 
Can you tell me for how long time it keeps the deleted Issues/tickets? 

Thanks in advance! 

[Yuliia_Borivets__SaaSJet_]

Hi @Bax 

Thank you for sharing your experience with the add-on. There is no time limit for how long issues can be kept. Deleted issues will not be stored only if someone deletes the project which the issues were deleted from.

[Jack Brickey]

No. Once deleted it is gone. 

[Gia Jgarkava]

Hello @Mike Ciprari ,

With the User Activity Audit Log, you can restore deleted issues.

You can check more details in the article as well: https://community.atlassian.com/t5/Jira-discussions/How-to-restore-deleted-issues-and-track-audit-logs/m-p/2509087#M21327

You can try the app and if you have any questions and/or suggestions, please let us know via this thread, by opening a ticket on our Service Desk or we can schedule a demo for the application.

Best regards 

Gia

[Jack Brickey]

@Gia Jgarkava , you may want to add your company name to your user name per these guidelines - Atlassian-Community-guidelines-for-Marketplace-vendors-and... . This helps the Community better identify vendors and their posts.

[Bloompeak Support]

Hi @Mike Ciprari ,

By default, Jira does not track deleted issues and deleted issues are lost forever. To prevent it happening again, you can try Restore Deleted Issues Jira app developed by our team.

After you installed this app

• Both bulk and single issue deletions are logged.
• You can see when and by whom issues are deleted.
• You can recover summary, description, comments except attachments.

Hope it helps.