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Accidentally deleted an issue - is there a way to restore?

I accidentally deleted a critical issue from a Backlog of a Jira Sprint on Google Chrome web browser.

Is there any way to find and restore that deleted issue?

Thank you!

3 answers

1 vote
Jack Community Leader Jun 24, 2021

No. Once deleted it is gone. 

0 votes

What @Jack said is true.

However, if you have a backup of your Jira instance, you could restore your XML backup to another instance, export the important issue from there as csv and import into your actual instance. These steps are described for Jira Server on this page in the docs. They could be adapted for Cloud as well.

Having said that, deleting issues should only happen in very rare cases. Usually, I'd recommend to simply close issues which are done or not that important anymore. I'd only recommend deletion for test issues or similar.

Jack Community Leader Jun 25, 2021

Indeed, however I rarely even mention this because the likelihood of someone having an immediate backup available is just simply too unlikely. So performing a restore on a backup say that was done even two hours ago might result in more loss than simply the single issue. 

Like Matthias Gaiser _K15t_ likes this

Hi @Mike Ciprari ,

By default, Jira does not track deleted issues and deleted issues are lost forever. To prevent it happening again, you can try Restore Deleted Issues Jira app developed by our team.

After you installed this app

  • Both bulk and single issue deletions are logged.
  • You can see when and by whom issues are deleted.
  • You can recover summary, description, comments except attachments.

Hope it helps.

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