Access to display sent email history that was sent to a certain user

[Nick]

Good Day

Hope you can assist, Is there a way that we can access the email history that was sent to a certain user email address

Kind Regards

Nick Muller

SEG-Data

[francis]

We are using gmail as mail provider, and have connected an account for incoming and outgoing mail

When we want to have a look at what has been sent, we access that account.

[francis]

Note - this is for server (not for cloud)

[Nick]

Is there a way to access that account and send it to us? we need it for a client to see if certain mails are getting through to them

[Alexey Matveev]

Hello,

You should enable logging for outgoing mail and you will be able to use logs as history. You can read more on how you can enable it here

https://confluence.atlassian.com/jirakb/diagnosing-mail-and-mail-handlers-issues-229180314.html

[Nick]

Good Day

Does these steps apply for the Cloud Server aswell?

Kind Regards

[Alexey Matveev]

No, these steps do not apply for the Cloud Server

[Nick]

Can you please provide me with the steps for Cloud if possible

Kind Regards

[Alexey Matveev]

It is not possible for Cloud

[Nick]

Ok is there any way from Atlassian side to give us the history of mails sent and received from our side to the client

Kind Regards