We have configured Service Desk with Create New User:true and with an Incoming email handler for our support mailbox. Once a user has created an account and sends an email to support mailbox the Issue is not automatically created in JIRA Service Desk. However, once a support tech replies to the email sent by the customer who has a JIRA account an Issue is then created in Service Desk. Is this correct?
Does a customer who has set up a JIRA account have to log in and submit a ticket using JIRA or should the email to the support mailbox configured by the handler automatically create the ticket?
Hi Atlassian's, How is your journey with #Atlympics 2021 so far....excited! Me too, same excitement. Here's my typical team planning and vision dashboard which I used to share to my management and ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events