We have configured Service Desk with Create New User:true and with an Incoming email handler for our support mailbox. Once a user has created an account and sends an email to support mailbox the Issue is not automatically created in JIRA Service Desk. However, once a support tech replies to the email sent by the customer who has a JIRA account an Issue is then created in Service Desk. Is this correct?
Does a customer who has set up a JIRA account have to log in and submit a ticket using JIRA or should the email to the support mailbox configured by the handler automatically create the ticket?
Hello, Atlassian Community! I thought it would be fun to do something different for my teams' last retrospective of 2019 so I'm planning to do a "year in review" with info-graphics. Wha...
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