We have configured Service Desk with Create New User:true and with an Incoming email handler for our support mailbox. Once a user has created an account and sends an email to support mailbox the Issue is not automatically created in JIRA Service Desk. However, once a support tech replies to the email sent by the customer who has a JIRA account an Issue is then created in Service Desk. Is this correct?
Does a customer who has set up a JIRA account have to log in and submit a ticket using JIRA or should the email to the support mailbox configured by the handler automatically create the ticket?
When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...
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