I have 2 users in a group. while working on issue tickets 1 user can add participants while the other cannot. Their user profiles are identical. any reason why 1 of them can add participants while the other cannot?
@Justin Clark - is it possible that one of the users is not logged in with the user that you think they're logged in as? Say, if your company has domain aliases or some other reason why a teammate might have several user accounts? Just thinking through all the possibilities. 😊
good thought, but I verified that is not the case here. Only 1 account for this user on our domain as well. I have logged in as the user and confirmed this issue. I am truly stumped on the why here. I have even deleted the user account and recreated to ensure that the account profile is correct
@Justin Clark - try this.
Familiar with the built-in permission helper? Go to the ticket where the users are trying to add participants. Tap G-G, type in Permission Helper.
Put in the name of the user who can't add participants, then check that user against the permission "Assign Users".
Hopefully it catches something we haven't caught ourselves! 🤞
Hi @Justin Clark ,
Trying to see if I can offer some help before batman shows up.
Is there any chance you can provide us with some screenshots? Mainly of how the screen of both users looks. You mention one of them cannot add a participant, how exactly does that manifest?
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