Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

we have a Template in which we needed to automatically fill the data of Trigger issue.

k venkat prasad October 12, 2023

our customer wants to receive a Word Template that is filled with the triggered issue when transition is made and we needed this to only work for one project not for all the global projects.

I thought of doing this with automation like send mail notification but when created in send mail action with HTML language of that template we are not getting that in a proper format.

Do we have any option in jira to send this kind of mail.

1 answer

1 vote
Marc Koppelaar - Devoteam
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 13, 2023

Hi @k venkat prasad 

Not be default you will require an app for actions like these.

I have used and know that Exporter for Jira is able to fulfil your request. You can use a workflow  post-function, jira automation or customers can even be allowed to export from the jsm portal


Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events