Here is the documentation on different roles that can be configured in Jira service management. https://confluence.atlassian.com/confeval/jira-service-management-evaluator-resources/jira-service-management-agents-customers-and-roles
If you are refereeing to licensing or a non-licensed user, yes issues can be shared with them via the portal. A user that does not have a Jira license or a Jira service management license are referred to as customers. Customers can access the portal and view issues that they have submitted, they have been added as a request participant on or if they are part of an organization.
They are limited to issues and will not be able to see the whole project, only issues they are associated with.
1. The only way that this is allowed is for the user to have a customer account. In the Project - Project Settings - Customer permissions:
... you can select who the issue is shared with. Customer Permissions
This of course only shares very limited information.
2. Now, if you are looking to share the entire issue then the user will definitely have to have Application Access and the Browse Projects permissions. You can further restrict the user's access using an Issue Security Scheme. Issue Security Scheme Instructions. Once this is set up, for each issue you can select the Security level and whoever has that Security can see the issue.
Thank you for response, BCrosswhite
I did all that steps. in the end- how to open it?
I did "user 1" and "user 2". "user 1" sent email to jira, jira had converted it into issue. as you wrote an answer for the issue, "user 1" received the answer as email. BUT "user 1" can't open link to see all the messages (inside every email from jira) - link referred into the "jira registration page".
User 1, User 2 have no Jira at all. How to do, that "user 1" and "user 2" could see the referred messages?
'User 1' will need to have a CUSTOMER account at the very least, in order to view theirs, or any other shared requests on the customer portal. Otherwise Jira wouldn't know which requests to show them. You can configure these customer permissions in the project settings to allow 'User 1' to create his own account with an 'Email' and 'Password' that they choose. Once they have their account they can log in to the registration page and see their requests. Take a look here to see an overview on the customer permissions Customer Permission Information.
If you want the user to see the entire issue and its data, you will need to use Option 2 and create a licensed user.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
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