Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

upgrade Jira 8.6 with Service Desk 44.6

Ben Yip I'm New Here Dec 21, 2021

Hi there,

I had a few failing attempts to upgrade our Jira Software 8.6 with Jira Service Desk 4.6 to the latest version by following this document:

https://confluence.atlassian.com/adminjiraserver/upgrading-jira-installer-938846937.html 

I used installer method. In the document, it does not mention to stop Jira. Now, I have the following question:

Do I have to stop Jira before running the .exe (installer)?

I did try to stop by running stop-jira.bat & not stopping Jira. Both attempts I encountered this error.

common_error_on_3_attempts.jpg

 I believe I should have missed something here. Please help.

If anyone went through the same upgrade process, could you please share your step by step instruction? or share which is the most appropriate document I should follow.

Thank you in advance

Ben

1 answer

Hi @Ben Yip 

It's better to stop jira before starting upgrade(usually the upgrade process will attempt to stop jira services)

Try to close all files related to jira. You can stop jira by going to "Services" option in Windows and find Atlassian Jira Service and Stop that. After that start the upgrade process.

The document you are following is the correct one.

Regards,

Vishwas

Ben Yip I'm New Here Dec 21, 2021

Thank you so much for the prompt reply.

I have just completed another attempt of upgrade via installer (jira-software). It went through well without any error. The trick is to right-click the .exe and run as administrator. I did not even stop Jira and installer took good care of it.

I brought back all customerization to the server.xml . Now, I can use the original HTTPS url to access but ended up with a MySQL error: 

==============================================
Database: We've found an error in MySQL supported version!
The database setup is not supporting utf8mb4
See our documentation for more information on setting up MySQL 5.7
==============================================

MySQL-error.jpg

Can you point me to the right documentation for this error? I guess my upgrade process is almost completed. 

Thanks

Ben

Hi @Ben Yip 

You may have to setup new MySQL DB version 5.7 and do a back/restore of the data.

official doc for setting up Jira with MySQL 5.7 https://confluence.atlassian.com/adminjiraserver/connecting-jira-applications-to-mysql-5-7-966063305.html.

there is one great answer here about this please have a look at here https://community.atlassian.com/t5/Jira-questions/Issues-with-MySQL-5-7-and-Jira-8-12/qaq-p/1513631

Hope this helps !!

Regards,

Vishwas

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
VERSION
8.6.1
TAGS
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

778 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you