Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,359,800
Community Members
 
Community Events
168
Community Groups

tickers are not generating while sending the emails

Dear Team,

 

Ticket was not creating while we send an email, even we checked the email configuration setting. every thing is seems correct. But tickets not creating. Kindly help us on the request.

SEN number details as below.

SEN-4279981 & SEN-3005068.

Contact Person Name: Balaji Ellaiah

Contact Number : +91 9941007850

1 comment

Olga Videc Community Leader Jul 02, 2021

Hello @Balaji Ellaiah 

Welcome to the community, you can remove the SEN number, you only need it when creating an issue directly to Atlassian 

Have you followed this guide? Check Add an email account

https://confluence.atlassian.com/servicemanagementserver/receiving-requests-by-email-939926303.html#Receivingrequestsbyemail-Addanemailaccount

Have you associated email with the service request? 

Check your request type does it have a summary and description field?

BR, Olga

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Jira Service Management

An unofficial way to monitor a JSM mail handler for errors

...eturns true if any content is returned for the webResponse.body.data.first s...

651 views 3 19
Read article

Atlassian Community Events