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tickers are not generating while sending the emails

Dear Team,

 

Ticket was not creating while we send an email, even we checked the email configuration setting. every thing is seems correct. But tickets not creating. Kindly help us on the request.

SEN number details as below.

SEN-4279981 & SEN-3005068.

Contact Person Name: Balaji Ellaiah

Contact Number : +91 9941007850

1 comment

Olga Videc Community Leader Jul 02, 2021

Hello @Balaji Ellaiah 

Welcome to the community, you can remove the SEN number, you only need it when creating an issue directly to Atlassian 

Have you followed this guide? Check Add an email account

https://confluence.atlassian.com/servicemanagementserver/receiving-requests-by-email-939926303.html#Receivingrequestsbyemail-Addanemailaccount

Have you associated email with the service request? 

Check your request type does it have a summary and description field?

BR, Olga

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