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thread based communication in JSM Data Center

Morten Dieckmann-Keden May 9, 2023


We are investigating the possibility of using Jira Service Management in the Data Center version.

We have some questions about thread based communication:#.
By this I mean, is it possible to have a conversation directly in the comment. It's not about replying to a comment with a new comment.
Is this possible in the standard JSM or are there any addons for this?

Thank you very much in advance.

1 answer

0 votes
Pete _ Threaded Comments for Jira October 10, 2023

I don't think there are any add-ons that enable you to have a continuous chat in one chat box. It's possible for agents to thread comments using a Marketplace app (that is, replying to comments but in threads). Are you looking to use this with customers/external people?

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