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"Waiting for my approval" requests not appearing in Customer Portal in some cases

Edited

"Waiting for my approval" requests not appearing in Customer Portal when user selects "Requests > Approvals > Waiting for my approval"...

 

Apparently some bug in the filter of the Customer Portal, because the item exists, is waiting for customer approval and it is possible to access it by typing the path to it in the browser:

CUSTOMERNAME.com.br/servicedesk/customer/portal/61/TICKETNUMBER

*It only happens in a few cases.

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Can anyone help, please?!

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