Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,465,462
Community Members
 
Community Events
176
Community Groups

"Anyone can raise request via mail" WITHOUT letting people to create an account

Edited

Hi all, 

 

We have a service desk for internal issues. We want all our employees to have the ability to generate a service request from an email.

 

But some of our employee send requests via their personal email so we opened our service desk (customer permission as "anyone can email the service project...") but we don't want them to create an account in our Jira (it doesn't matter if they won't have access to their request via the portal, instead they will receive updates from emails).

 

What we want is: 

- Everyone should be able to send a request (via email)

- For those without an user account, JIRA should not be able to ask them to create an account -> how can we do that?

 

Thanks for your return(s),

Regards

1 answer

1 accepted

0 votes
Answer accepted
Brant Schroeder Community Leader Aug 04, 2022

@Bastien Delourmel Just go to >Project Settings >Customer Notifications >Click Edit on the "Customer Invite" notification > At the bottom right of screen, uncheck Enable box.  This will stop the invite from being sent and should be what you are after.  

Brant Schroeder Community Leader Oct 24, 2022

@Bastien Delourmel Can you accept the answer so others can find the correct answer. 

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events