possibilities to create & design web forms in Jira Service Management?

[Morten Dieckmann-Keden]

Hello,

We are looking into the possibility of using Jira Service Management in the Data Center version.

We have a question about the agent view:

- What are the possibilities to create & design web forms in Jira Service Management?

Thank you very much in advance.

[Brant Schroeder]

@Morten Dieckmann-Keden You can create custom web forms and populate JSM request using the API https://developer.atlassian.com/cloud/jira/service-desk/rest/intro/ 

If you have specific applications and would like to collect the information in the application this is a great way to go to get information into JSM without forcing the customer to leave the application.    I have also seen it used to just create more complex forms that may have dynamic content (Atlassian does it for their support requests)

You could do this for the agents as well and just add quicklinks to the project.  I would recommend starting out with request types (Agents can jump out to the customer portal and complete a request on behalf of someone).  If they do not meet your needs then try Proforma as mentioned above.  (These are associated with a request type and would be completed in the portal)  If that does not work then you could create custom form but would have to host them on a website and use the API to send information to JSM.

[Brian Trepto]

Hello @Morten Dieckmann-Keden,

by default there is no function but I would suggest you ProForma for creating forms in Jira Serice Management.

ProForma is available both as a paid full version and as a free Lite version.

Paid full version:

https://marketplace.atlassian.com/apps/1215833/proforma-forms-checklist-for-jira?tab=overview&hosting=datacenter

Free lite version:

https://marketplace.atlassian.com/apps/1219499/proforma-lite-forms-checklists?tab=overview&hosting=datacenter

If you have any further questions feel free to ask them! 😊

Kind regards

Brian Trepto

Atlassian Consultant

STAGIL GmbH - Platinum Solution Partner