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não consigo mudar status enviado para relator

Karen Flor Shimoda Ferreira
Karen Flor Shimoda Ferreira Mar 20, 2020

Nós temos uma automação de quando entrar no status "aguardando espera" ou o relator tem 2 dias para responder, senão ou chamado automaticamente. Alguns requisitos não foram fechados com essa automação e não conseguem alterar mais o status, como é possível realizar ou bloquear manualmente? caso sim, como?

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