Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

jira to jira integration

Hi all,

We have a client who is also using Jira Service Desk to log tickets internally, however when logging on they use SSO from within there company.   

I have added them as a customer into our service desk, but it asks them to create a new profile, which they do not want to do, they would rather use their existing account and just switch between service desks when they need to log a ticket with us.  Is there any way we can link their accounts as a customer in ours so they can log tickets effectively? 

Thanks,

Dan

1 answer

1 accepted

0 votes
Answer accepted
Alexis Robert Community Leader Feb 03, 2021

Hi @Dan Allenby , 

 

I think in thie case you should add them as a user without access to any product : this way they can then be added as customers on the JSD project, but it will be with their existing Atlassian account. I have done this for example on my test instance for the customer "Adam Driver" : 

 

Screenshot 2021-02-03 at 10.47.42.png

 

Let me know if this helps, 

 

--Alexis

Hi @Alexis Robert

 

Thanks for getting back to me so quickly.

 

Unfortunately i am unable to find that screen.  

 

I can only see the users under the customer that i added in my service desk.  I added the customer name, and then added their email address as a part of that customer. This then asked them to sign up again, but i was hoping it would link to their existing account under the same email. 

Thanks,

Dan

Alexis Robert Community Leader Feb 03, 2021

Hi @Dan Allenby , 

 

you must be a Site Administrator to create a global user account (they're different from the one you create when addind a Customer to a JSM project) :

 

Screenshot 2021-02-03 at 17.15.24.png

 

If you're not Site Admin, you should get in touch with the person in charge in your organization.

Let me know if this helps, 

 

--Alexis

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

254 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you