We are looking integrate chatbot with confluence (cloud) and we want to use this chat bot in the jira help desk user portal (Cloud).
Is there any option already created for this use case?
Hello @Guillermo Siller
Thank you for reaching out.
Unfortunately, Jira Service desk does not have an inbuilt way to configure a Chatbot today. We have a feature request open to Allow the embedding of third-party widgets into the customer portal, which would allow users to integrate custom chatbots and other widgets integrated with Jira:
Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.
As an option, there are some apps that provide integration between Jira Service desk and other chatbot apps. These would be some options:
Let us know if you have any questions.
Please look at our web site www.konverso.ai
We have built Virtual Agent for Confluence, JIRA and we are finalizing in August the Virtual Agent for JIRA Service Desk.
It is a pre-packaged Virtual Agent. We have a no-code platform. You can access our back office to train the virtual agent with your company data.
The is a subscription-based software.
Looking forward to connecting.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
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