Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

is there an option to implement chatbot for jira help desk cloud?

We are looking integrate chatbot with confluence (cloud) and we want to use this chat bot in the jira help desk user portal (Cloud).

Is there any option already created for this use case?

3 answers

1 accepted

0 votes
Answer accepted

Hello @Guillermo Siller

Thank you for reaching out.

Unfortunately, Jira Service desk does not have an inbuilt way to configure a Chatbot today. We have a feature request open to Allow the embedding of third-party widgets into the customer portal, which would allow users to integrate custom chatbots and other widgets integrated with Jira:

Allow embedding of third-party widgets into Jira Service Desk portal 

Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.

As an option, there are some apps that provide integration between Jira Service desk and other chatbot apps. These would be some options:

Google Chat bot for Jira Cloud 

Zapier - Instabot Chatbot Platform + Jira Service Desk Integrations 

Let us know if you have any questions.

Thanks for you answer Petter.


I will do some research about the options that you gave me and i will waiting for the enhancement

Like Petter Gonçalves likes this

Hi Petter, I'd be happy to show you the Chatbot/ Virtual Agent that we have developed for Atlassian (confluence, jira and jira service desk). Let's set up a meeting. Bertrand -


Our Chatbot for Jira Service Management and Confluence is now available on the marketplace. 
You can try it for free.

Looking forward to your feedback



Hi Guillermo,

Please look at our web site

We have built Virtual Agent for Confluence, JIRA and we are finalizing in August the Virtual Agent for JIRA Service Desk.

It is a pre-packaged Virtual Agent. We have a no-code platform. You can access our back office to train the virtual agent with your company data.

The is a subscription-based software. 

Looking forward to connecting.

Bertrand  Lafforgue


Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

771 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you