installating jira service management on linux

[Alex Maghakian]

Hi,

I'm trying to install jira service management on linux rhel9.

I have followed these links:

- Installing Java | Administering Jira applications Data Center 10.3 | Atlassian Documentation - Installing Jira applications on Linux | Administering Jira applications Data Center 10.3 | Atlassian Documentation

$./start-jira.sh

Atlassian Jira Version : 10.3.2

Using JIRA_HOME: /var/jirasoftware-home

Server startup logs are located in /appli/jirasoftware/atlassian-jira-servicedesk-10.3.2-standalone/logs/catalina.out

Using CATALINA_BASE: /appli/jirasoftware/atlassian-jira-servicedesk-10.3.2-standalone Using CATALINA_HOME: /appli/jirasoftware/atlassian-jira-servicedesk-10.3.2-standalone Using CATALINA_TMPDIR: /appli/jirasoftware/atlassian-jira-servicedesk-10.3.2-standalone/temp

Using JRE_HOME: /usr/lib/jvm/java-17-openjdk-17.0.13.0.11-4.el9.x86_64

Using CLASSPATH: /appli/jirasoftware/atlassian-jira-servicedesk-10.3.2-standalone/bin/bootstrap.jar:/appli/jirasoftware/atlassian-jira-servicedesk-10.3.2-standalone/bin/tomcat-juli.jar

Using CATALINA_OPTS: -Xms384m -Xmx2048m

Using CATALINA_PID: /appli/jirasoftware/atlassian-jira-servicedesk-10.3.2-standalone/work/catalina.pid

Tomcat started.

It seems to start properly, processes are listening on configurerd ports: 

$ss -tulpn | egrep '8080|8005'

tcp LISTEN 0 1 127.0.0.1:8005 0.0.0.0:* users:(("java",pid=6732,fd=444))

tcp LISTEN 0 100 0.0.0.0:8080 0.0.0.0:* users:(("java",pid=6732,fd=161))

When i'm trying to access to http://localhost:8080, it's doesn't respond.

Could you help me to debug?

#### Rilwan Ahmed Community Leader an hour ago Hi @CDC - DBA Team ,

Welcome to the community !!

1. Are you trying to access jira using http://localhost:8080 from Linux machine browser where jira in installed? If not, then you should try accessing using IP Address:port from your laptop/pc Example: 11.111.11.111:8080

2. Check if there is "Server startup" in catalina.out. This will say the process is started or not. grep -i "server startup" catalina.out

[Alex Maghakian]

Hello,

1. I'm trying to access jira from my laptop.

# curl -vvv localhost:8080
* Trying 127.0.0.1:8080...
* Connected to localhost (127.0.0.1) port 8080 (#0)
> GET / HTTP/1.1
> Host: localhost:8080
> User-Agent: curl/7.76.1
> Accept: */*
>
* Mark bundle as not supporting multiuse
< HTTP/1.1 302
< X-AREQUESTID: 915x2x1
< Referrer-Policy: strict-origin-when-cross-origin
< X-XSS-Protection: 1; mode=block
< X-Content-Type-Options: nosniff
< X-Frame-Options: SAMEORIGIN
< Content-Security-Policy: frame-ancestors 'self'
< Strict-Transport-Security: max-age=31536000
< Location: /secure/SetupDatabase!default.jspa
< Content-Type: text/html;charset=UTF-8
< Content-Length: 0
< Date: Thu, 16 Jan 2025 14:15:28 GMT
<
* Connection #0 to host localhost left intact

2. # grep -i "server startup" catalina.out

16-Jan-2025 12:02:35.124 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in [3105] milliseconds

• I have deactivated selinux and my antivirus.