You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
Hello Service Desk experts!
We have an email address configured to accept requests into the Service Desk. How do I include these in reporting? I read that I could be able to configure an issue type, but I don't get that option.
You can create a filter to pull the service desk issues created via email by adding this to the criteria: