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how to view a report of emailed requests received by the Service Desk

Hello Service Desk experts!

 

We have an email address configured to accept requests into the Service Desk. How do I include these in reporting? I read that I could be able to configure an issue type, but I don't get that option.

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Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 13, 2020

Hello Heather,

You can create a filter to pull the service desk issues created via email by adding this to the criteria:

request-channel-type=email

Nick Randazzo
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Oct 18, 2023

Hi Trudy. I have the same problem, but this solution doesn't work for me. Emailed Requests queue empty.pngEmailed Requests.png

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