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how to view a report of emailed requests received by the Service Desk

Heather Stevenson
Heather Stevenson August 13, 2020

Hello Service Desk experts!

 

We have an email address configured to accept requests into the Service Desk. How do I include these in reporting? I read that I could be able to configure an issue type, but I don't get that option.

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Trudy Claspill
Trudy Claspill
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August 13, 2020

Hello Heather,

You can create a filter to pull the service desk issues created via email by adding this to the criteria:

request-channel-type=email

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Nick Randazzo
Nick Randazzo
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October 18, 2023

Hi Trudy. I have the same problem, but this solution doesn't work for me. Emailed Requests queue empty.pngEmailed Requests.png

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