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Jira Service Management
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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I am trying to setup an automation that uses a custom field to pull from an asset schema. This works for most of the assets but we get the error shown in the picture for some of them. There appears t...
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I created a simple automation that will change the priority field upon ticket creation based on the value of a custom field. However, I get this error when it gets to the point of the automatio...
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I have imported the emails of all of my organization members into the "Organization" client, but now everyone in that organization is receiving the emails from the opened tickets, which is not suppos...
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Hi all, I want to access the Widget settings but I am stuck on the loading page. I have the following errors in the console. Do you have any idea what the problem is? Thanks &nbs...
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I need to create an automation that sets the criticality of a ticket based on the option selected in a "dropdown menu as a response" within an attached form.
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Hi All!!! We have this scenario, that we are intended to achieve. There is a Service Management project where the cusotmer adds a comment with confidential information, that only a certain group of...
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Hello. within my service desk I have an association (Ie. company A) which has customers within it. I would like customers with the same email domain to be automatically added to the organization wh...
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Subject: Assistance with Querying Related Object and Attribute in Project Description: Hello Support, I am currently facing an issue with querying a related object and a specific a...
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Subject: Assistance with Querying Related Object and Attribute in Project Description: Hello Support, I am currently facing an issue with querying a related object and a specific a...
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I need to know how many people are avilable to be a second level approver and who they are.
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"Your app license is invalid. Ensure that the entire app license, including line breaks, is exactly as provided." I copied the License as instructed, also tried parsing and removing line b...
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We have cloud JSM Premium and I am following this article (Update holidays of all JSM project's calendars via Rest API) but am falling over on step 3! https://SITEURL.atlassian.net/rest/workin...
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Hi All, I've recently set up Service Management and now experiencing an issue where email requests are creating 2 tickets. The first one comes in as an email request type and say a user has...
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Dear Community, I'd already Set of applications in our asset management. But I need to update the application price depends on custodians & as well as Tax Forms. Detailed Explanation: ...
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I would need the integration between Jira Cloud and Dynamics CRM. In the integration we have to do the transition is one-way only from Jira to MS Dynamics CRM Online...
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we are using jira service management cloud for customer support tickets and eazyBI for reporting. I want to list the tickets which has opened and severity as critical and severity is degreeded to ser...
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Dear Team, I am trying to send Incident update using Slack notification feature but everytime it create a new notification for the same Incident instead using thread option for the same Incident. ...
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Hi, Do you have any experience with building an SLA policy in JSD? I'd like to define one SLA for a specific type of ticket and ticket handling team - time to first response and solution counted on...
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When new support tickets are created in our service desk, they get assigned to me (an Admin) instead of the project lead (UserA). I did check other forum posts with the same issue, but their steps...
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Hello, Recently, I've synchronized the existing "Department" and "Manager" attributes in our Azure AD using Atlassian Guard. I'm currently trying to get these attributes into an automation, but...
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Hi, Is there a way to setup an automation that does the following steps: 1) Uses saved filter to export the data into an excel file - automatically. 2) Then, stores the excel file into a S...
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It looks like our database is taking a little longer than usual to sync up. Wait a few moments then try again.
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I'd like to have a channel per project on Jira, for team members to see existing issues/tickets and their status. I've got a notifications channel set up, but that's not quite what I'm looking for.
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When create new dashboard and add gadget "Test Runs Summary", find target test executions by "Saved Filter", input valid filter but it will not be available in search result list. How can I user my ...
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We used the "Reply to customer" function and sent an reply to our users. and now we are trying to forward our reply to other users in email outlook. Is there any way we can pull this reply in ...
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