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Jira Service Management
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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Is there a way to post the on-call schedule for the day on a specific slack channel at a specific time. We heavily use slack and I want to send a daily notification on the channel as to who is ...
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Somehow the JSM Portal Comment box is hidden for a user and I have no idea how/why. The user is a part of a JSM organization that's designated as a customer. The project settings for Add Comment pe...
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My JSM team uses SLAs to track their time sensitive goals, nevertheless I still see the Due Date field there, we're planning on using it for "Postponing" (i.e: creating a postponed status and then us...
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with the help of AI, trying to setup an automation that summarizes all the tasks for my team, for the last 7day, including the statut, last comment, etc. grouped by assignee and sends a single ...
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I am building an agent in copilot and using Jira connector. Testing the topic with adaptive cards in the conversation lens, I get this error: The connector 'Jira' returned an H...
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I have an automation that changes the priority based on a custom field when the ticket is created. The default priority is Highest or P1 for this project. For the Team On-Call settings...
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We have several top account clients who we provide 'white-glove' support to in order to proactively manage client satisfaction regarding support ticket closures. As of right now, we just utilize a Co...
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I was added to a project as both the project leader and an administrator and I am not able to edit the workflows. Is there a setting we are missing that will allow me to do that? support pro...
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I'm looking for the opposite of this request. We have had Slack and JSM integrated since Atlassian Assist was Halp. We have both request and triage channels. It all works. We would like to automati...
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We are adding AirFlow email alerts to JSM.. If the monitoring app is integrated with OpsGenie the results are predictable. Monitoring app will trigger an ALERT and under specific conditions, ALERT wi...
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In my Service Project, the "Comments" tab of Activity is shown by default at the bottom. This typically works as expected. However approximately since the beginning of this week (2/17), almost every ...
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Can you merge two tickets within JSM? We often get follow-up tickets to the original issue that comes as a new request. Rather than linking the two we prefer to merge them similar to how Zendesk has ...
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I'm trying to configure a scheduled automation to trigger an action based on the value (date) on my ' Last Working Day' custom field (customfield_10714). When I attempt to validate the query vi...
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Bonjour, j’ai une demande pour un client final. Pouvez-vous me contacter par mail svp Cordialement
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Hi all, is there a way to clone a ticket by automation but editing first the summary, description and the attachments before the new ticket is created (in another project)? Ideally i have a kind of...
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Fairly simple, is it possible to re-order your Starred queues in the new Navigation UI. I can't seem to drag and drop, and there isn't an option within Queue settings.
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Is there a way to limit an issue type in a JSM project so it can only be created via the portal? Occasionally we have users who are also agents creating issues from the "back end" of the project, wh...
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The feature to import holidays using ics into SLA calendars is so slick, but what about Change calendars? I want to be able to put a freeze window for all holidays in each of our loc...
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I can change the order that my Status appears in the dropdown using the opsbar-sequence property on the status transition. The status Dropdown reflect the order I defined with opsbar-sequence BUT...
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When utilizing the Native Asset reporting tool, I am interested in understanding how to apply multiple filters in the Attribute Value. Is this functionality av...
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Hi everyone, I need to get a list of 10 randomly selected cases from a JQL result. Then, create a new ticket which would include a list of them and link this ticket to each of the 10 previously sele...
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Is there a roadmap for visual changes to the issue list view in Jira Service Management? I would like the issue list view in Jira Service Management to resemble the one in Jira Software. Is that poss...
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i want to automate a workflow. that when the incident is created it should check a value from a checkbox. and if one of 2 is checked it should go to "waiting for approval" otherwise it should go to "...
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Hi All, I need to execute the below query AQL for the object type = "Intune Devices" It seems the LIKE condition is not working properly, It returns all the data that "objectType" =&nbs...
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Hello, Our customers creating us support ticket over the Service management project we created for them. We try to solve the problems and in case of need support from our R&D we're creati...
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