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Jira Service Management
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I need help adding the sender's name or email to an automatic reply email. Can you help me figure out how to do this ? Attached the image of my requir...
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Hi! I see on every request in jira option for Reminders, it leads me to: My reminders for jira app, which is unsupported app and I am not sure how good it is. Do you have any experience with it or c...
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I sometimes get the error on asset import from discovery: "Value cannot be empty" I have already checked the cardinality of the appropriate type (PCs) and all attributes have a minimum cardinality o...
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Hi Community, we want to give Data Manager a try. The scope would be to get the user and attributes from Entra ID. Therefor we looked at the following adapter " https://support.atlassia...
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How to create a reporta for a jira project Work in process to done skipping some statuses in between
Hi How can create a report for a jira project to show time it took for the task to get from Work in process to done status skipping some statuses that I will choose in between (not to count in...
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I like to set up a Jira automation rule to delete attachments from an issue, specifically targeting those that are shared with customers (external) while preserving internal-only attachments. Can ...
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Hello, because Crumbs retires, i have a look at customer service management of JSM. I used organization-field-values from crumbs in rules. it was easy because there were fields I was able access li...
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Actually we are trying to Link Issues to the Parent. So we gave a Text field box and wanted them to update the Parent Issue Key and this will link to the parent when an Issue is created. So ...
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as the title says, we can't run automation because of a very unclear error saying that the summary field is somehow incompatible, meanwhile, jira itself encourages us to fill it. my automation is pre...
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So have a simple issue, trying to get a filter on a project that accurately pulls in every issue that has their last comment from a member of our organisation. I was doing it via this statement, whi...
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Hello We have several projects/portals set up in JSM. Every portal has a topic with several knowledge base articles assigned. When managing the topic, I can see that for one specific portal only a f...
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Hi there, i've been working with the on call feature, but i'm habing problems when i'm going to create a Sync the issue is that this is happening just when i'm gonna do it in my "PROD" enviroment in ...
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Hi, In our Customer Support Portal, there are statuses visible to customers that are obsolete. I have checked Project Settings > Request Types > Workflow Statuses, but can't see these l...
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I've recently joined a team and been tasked with adding components to resolved and canceled issues/service requests. How do I can access all completed requests, not just the 'recently resolved'?
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Customers create a ticket in Jira via API within our platform. After that, they receive an email confirming that we have created a ticket for their issue. In that email, they have 2 options: View req...
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JSM 5.12.5, ScriptRunner 8.34.0 Edit: I understand now that it's the result of applying hashCode() on the user key, but I still don't understand how this is useful. I want to get the Customer (Ji...
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Hola comunidad de Atlassian. Necesito implementar privacidad en tickets que se reciben dependiendo el área/persona, ejemplo: Tengo 3 tipos de solicitudes (Área Servicios - Área Soporte - Área Infra...
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Hello, I see on profile that i have earned a certification voucher. where can i see it? TIA Vijay
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I am looking to start a new project with mostly custom fields. However i can't delete the start date field. it is saying: You can't remove this field Jira created this field. You can't remove it fr...
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Hi there, since the integration of OpsGenie into Jira Service Management, I haven't done much with the OpsGenie functions - hence the question about the best way for my requirement. The requirement...
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I was looking for some advice on how to exclude users from the workload balancer when they are out of office. Currently I am just removing them from the automation manually but its a real pa...
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Hello, I have a question about the Request type search filter on the customer portal in JSM. When I search through the list of request types, it will show all the requests typ...
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Hi all, we would like to create CRMs via Jira Service desk and are looking for a way to integrate SAP into the JSD Asset management function. Thank a lot in advance Oliver
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I have a Jira Service project which is linked to our customer portal. Our customer requested for an additional field in a form. I have added that field to the form. It is available to the customer fo...
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Hello, On Jira on-prem version I was able to use IQL on Jira Cloud not able to find. Any suggestions? I have a like 7 layers structure with inbound and outbound references. I would like to f...
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