how to change the sender name in service desk

[Vyv Lomax]

Sure.... right now the sender looks like this:

First Last [Administrator] (JIRA) <support@company.com>

Would be great to have just :

support@company.com

[Alexander Helgesson]

Hi, it seems like the solution above is only for the server version?

@Vyv Lomax Have you been able to solve this with the Cloud version?

[Jack Brickey]

Did you search the Atlassian cloud docs? Check here - https://confluence.atlassian.com/adminjiracloud/configuring-email-notifications-776636790.html

[Alexander Helgesson]

Hi, I did.

I found what I wanted later on in a an old development ticket for Jira Service Desk Cloud and that is not solved yet, registered in 2014.. 

https://jira.atlassian.com/browse/JSDCLOUD-702

So right now we're looking at either creating some sort of workaround with the names of our employees in Jira, or to simply change solution.

We also found about 10-15 other limitations that we've been annoyed with in that development que, also not commented or solved.

The solution in the documentation works for the first notification, but not for when sending comments or a ticket is assigned and such.

[Deleted user]

Unfortunately this setting does not affect the email sender used by Jira Service Desk plugin.

We changed System Administration > System > General Configuration > Edit Settings -> "Email from" from "${fullname}" to "no-reply@company.com", but JSD notifications still arrive with full name sender.

We use JIRA Software (v6.3.15) + Jira Service Desk v.2.3.6

[NeoCorte IT]

Anyone?

[webks GmbH]

Same problem here. It's really bad that the sender name is the reporting user name, because email programs save that name as recipient name ... Not a good design decision.

[Антон Райцин]

The same problem! There is no way to change FROM name for Jira Service Desk email customer notifications. It's awful! 

[Stephan Hohn]

+1 

Atlassian Team, please provide some input on this issue or give a hint how to change this.

[Jack Brickey]

Vyv, I assume that you are referring to what shows in the email notifications? If so then you may find what you want here - System Administration > System > General Configuration > Edit Settings and change the "Email from".

more info here...

https://confluence.atlassian.com/adminjiraserver072/configuring-jira-s-smtp-mail-server-to-send-notifications-829827255.html

[Vyv Lomax]

Cloud version.

[Vyv Lomax]

Is there an pattern clause for the sender (Display/From) that is adjustable? 

[Jack Brickey]

Vyv, please provide more info here. What do you mean by "sender"? All user names are managed within the User Management section of the admin settings.