how do I change a domain name that was originally created for testing?

[Иван]

For the trial period, I created the site name for the test, but now I can't change it in order to switch to the working version with the purchase of a subscription.

[Angélica Luz · Accepted solution]

Hello @Иван,

Welcome to Atlassian Community!

When it comes to change a Cloud site URL, this option is not available for Free plans.

• What is the Free Jira Cloud plan?

If all of your Jira Cloud products are on the Free plan, you can't update your site's URL after your site is created. Paid plans are able to request an updated URL from Atlassian Support.

You can upgrade your plan to Standard or Premium and raise a ticket with our support add all the details and the reason why you need to change the site URL.

• Changing the cloud instance URL address or migrating to a new cloud instance

We’ve recently released the first iteration of being able to rename your cloud site. To see if you qualify, start by contacting support. Our team will then review the eligibility criteria prior to triggering your rename. In preparation for a site rename, please do not attempt to reserve your preferred name by signing up for a new site. This creates extra complexity in the process and will prolong the time required before your site can successfully be renamed. Additionally, please note that the site rename process reserves the original cloud URL for historical reference and does not release it to be used again.

If you don't want to upgrade your plan, please create a new site with the desired name and migrate the backup from your current site to the new one as Dirk and Jack said. The steps for that are on the documentation I mentioned above.

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica

[Dirk Ronsmans · Accepted solution]

Hi @Иван ,

well the name is the definition of your instance. I feel the easiest would be to backup your test environment, create a new one and restore your current config to that new instance. 

I’m not sure there really is a way for atlassian to change the name without doing the same 

[Jack Brickey]

if you were on Standard/Premium/Enterprise editions you could get Atlassian Support to assist in this but that isn't an option for Free. Dirk's solution is your best bet.