how can I remove "none" from a radio button in a field?

[Devyani Rajan]

how can I remove option "none" from a radio button in a field?

[Trevan Householder]

@Devyani Rajan Extension for Jira Service Desk allows you to remove "none".

[Albert Diaz]

Hi @Trevan Householder where exactly do I find that 'remove none' section? I have the Extension for Jira Service Desk installed.

[Trevan Householder]

@Albert Diaz I don't see it anymore. Maybe they removed that option or perhaps it is only available on the Server/Data Center platforms.  Sorry, man.

[Albert Diaz]

@Trevan Householder yeah I actually found it in Jira Server, have to go to Projects -> then Extension General settings. Didn't realize this only takes out the 'none' from the customer portal and not the edit/view screens though.

Thanks!

[Sramanth Pandeti]

Hi @Devyani Rajan You cannot remove the "none" option from the custom field. 

You can try making the field mandatory and set a default value for that field.

[Trevan Householder]

The problem with removing "none" and setting a default value is that if the field is required, you have now provided a value so the customer doesn't need to enter a value and you don't know whether the customer intended to answer the question with that value or whether they bypassed the question altogether.