@IT Support - Jackie, this is possible.
On a given request form, you can:
Let me know if this makes sense, and if that helps!
@Tonia Sylvan - hi Tonia! Edit the Request Form where you want to set a default value for the Summary field.
Hide the "Summary" field. Jira will prompt you to set what Summary should be set to when an issue is created.
p.s. If you have more question, use the "Ask the community" link in the header and create a question! This current question (originally submitted by "IT Support") is already marked as solved, and not all answerers might be watching already-answered questions. 😊
So my next questions are:
1. If I as part of the Service Desk team (Ops) create an issue instead of Raise a request how do I auto-populate the Summary and Components fields?
2. And in the Request types can I set some of the Request so that only Ops can see and use them?
@IT Support - I suggest starting separate threads for new questions. But while you've got our attention...
Hope this helps!
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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