Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

how can I auto-populate the Summary and Component/s fields?

I would like to have the Summary and the Component/s fields in an issue to auto-populate when the issue is created.

Is this possible and how?

Thank you,


3 answers

2 accepted

0 votes
Answer accepted

For each of the fields you can set an auto populate value , so that once you create an new issue it will auto populate the default values.

0 votes
Answer accepted
Dave Liao Community Leader Jul 08, 2020

@IT Support - Jackie, this is possible.

On a given request form, you can:

  • hide the "Summary" field, then set what its value will be for every issue created via that form
  • add the field "Components" to the request form, then hide it, then choose the components added for issues created via that form

Let me know if this makes sense, and if that helps!

Hi Dave,

Can you give the instructions on how to set the value for the Summary Field?

Dave Liao Community Leader Jan 04, 2021

@Tonia Sylvan - hi Tonia! Edit the Request Form where you want to set a default value for the Summary field.

Hide the "Summary" field. Jira will prompt you to set what Summary should be set to when an issue is created.


  • this applies to Jira Service Management for Data Center, or for JSM Cloud (and not for Jira Software), and
  • requestors will not be able to adjust the Summary value you set.

p.s. If you have more question, use the "Ask the community" link in the header and create a question! This current question (originally submitted by "IT Support") is already marked as solved, and not all answerers might be watching already-answered questions. 😊

So my next questions are:

1.   If I as part of the Service Desk team (Ops) create an issue instead of Raise a request how do I auto-populate the Summary and Components fields?

2. And in the Request types can I set some of the Request so that only Ops can see and use them?

Dave Liao Community Leader Jul 09, 2020

@IT Support - I suggest starting separate threads for new questions. But while you've got our attention...

  1. Out of the box you can't auto-populate "Summary" or "Components" when creating issues via Jira's header. There's a variety of Marketplace add-ons that can help you do this. You CAN set default values for custom fields that you create. These default values can be specific to a Jira project (a custom field context), or globally set for all Jira projects.
  2. Again, out of the box you can't permission request types/request forms to individual groups/roles/whatever. You can only permission on the Jira project or Jira service desk level.

Hope this helps!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Security Advisory for Jira Service Management

On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link.  We've seen a number of questions already asking for...

166 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you