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I would like to have the Summary and the Component/s fields in an issue to auto-populate when the issue is created.
Is this possible and how?
Thank you,
Jackie
@IT Support - Jackie, this is possible.
On a given request form, you can:
Let me know if this makes sense, and if that helps!
Hi Dave,
Can you give the instructions on how to set the value for the Summary Field?
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@Tonia Sylvan - hi Tonia! Edit the Request Form where you want to set a default value for the Summary field.
Hide the "Summary" field. Jira will prompt you to set what Summary should be set to when an issue is created.
Note:
p.s. If you have more question, use the "Ask the community" link in the header and create a question! This current question (originally submitted by "IT Support") is already marked as solved, and not all answerers might be watching already-answered questions. 😊
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For each of the fields you can set an auto populate value , so that once you create an new issue it will auto populate the default values.
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So my next questions are:
1. If I as part of the Service Desk team (Ops) create an issue instead of Raise a request how do I auto-populate the Summary and Components fields?
2. And in the Request types can I set some of the Request so that only Ops can see and use them?
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@IT Support - I suggest starting separate threads for new questions. But while you've got our attention...
Hope this helps!
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