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how SLA works in Jira Service Management ? DC version 4.19.0

how does the system calculate SLA and how it's working?

I have seen in the system it's not matching as defined.

 

1 answer

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Alex Koxaras Community Leader Sep 11, 2022

Hi @Saqib Dar 

Everything you need to know can be found here: https://confluence.atlassian.com/servicemanagementserver0419/setting-up-slas-1087529825.html

What exactly is the problem you are facing?

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