filter for viewing all jira requests

[Amanpreet Singh]

Hi there 

I was wondering is there any way to disable or restrict the filters on the requests view on portal where users see all the requests in the organization. I can't find the exact page in the projecy for that

[Walter Buggenhout · Accepted solution]

Hi @Amanpreet Singh,

There are no settings to disable the filters. However, they are restricted by default. People are only able to see requests:

• they created themselves
• that are shared with them individually
• that are shared with an organization they belong to

First of all, make sure that you don't assign people to organizations they don't belong to.

Second, there is a global setting in Jira Service Management that enables/disables ticket sharing with peoples' organisations by default. You can find that under <your site>.atlassian.net/secure/admin/SDConfiguration.jspa - organization management:

By setting Should new requests automatically be shared with a customer's organization to 'no', you avoid that every created ticket becomes visible to all people of that organization.

Hope this helps!

[Boyan Angelov (Nemetschek Bulgaria)]

Hi,

First of all, why would you want to restrict the filters, usually users want to have more?

Out of the box, I don't think it is possible.

Cheers,

Boyan