fcr

[GiorgosTsav]

Hello, i was assigned a report for L3 Support Department. Based on assumptions and rules i managed to create 5 different filters. All of them give me data for the same assignee, based on different cases, such as without Linked Issue Type, Status was not Escalated and similar cases in order not to miss anything. I am not sure whether my data are valid, but i do have a starting point. I have been trying to figure out the filter which will give me the total numer of tickets created. If you have any suggestion pls share. Based on my search, Fcr is really asked by management.

[John Funk · Accepted solution]

Hi Giorgos,

You can do something like: 

created >= startOfMonth() order by created 

which would get you all of the issues created this month. 

[GiorgosTsav]

Hi @John Funk thank you for the suggestion. Was thinking whether must declare also the assignee or the projects related; I am really confused on what fields must use.

[John Funk]

Totally up to you what field you want to see. just add those in.

[Joseph Chung Yin]

@GiorgosTsav -

I agreed with what @John Funk suggested.  Within a JQL filter results, you add any issue related fields as result columns.  I believe you are asking on how data is displayed in a JQL filter results and can it be customized.

Hope this helps.

Best, Joseph Chung Yin