error code - automation rule

[Jerome Venzuela]

Hi, I created an automation rule to automatically close any case under status "Waiting for Customer" if no response is received after 14 days and add a comment to the case. The automation rule is adding the comment to the case but it's not automatically closing the case. Any help would be greatly appreciated. 

Below is the error I'm getting:

Found multiple fields with the same name and type: .

Status (com.atlassian.jira.plugin.system.customfieldtypes:select)

No fields or field values to edit for issues (could be due to some field values not existing in a given project):

[John Funk · Accepted solution]

Hi Jerome - Welcome to the Atlassian Community!

You don't do an Edit issue action to transition the issue. You need to do a Transition Issue action instead. 

[Jerome Venzuela]

@John Funk ah thank you very much. I think that will do it. I appreciate all the help!

[John Funk]

You are very welcome!

[Joseph Chung Yin]

@Jerome Venzuela -

Welcome to the community.  Please ensure that your WF used has the appropriate transition setup from "Waiting for customer" status into your terminal status.  Also, the WF applies to your project's issue type, and then your request types can be associated with the appropriate issue types found in your project.

Hope this helps.

Best, Joseph Chung Yin

[Jerome Venzuela]

hi @Joseph Chung Yin thanks for welcoming me to the community. Here's a screenshot of the current WF we're using. There are currently no limitations configured to prevent moving a given task from one status to another so any task under "waiting for customer" can be transitioned to done status without any issue.

[Dan Breyen]

@Jerome Venzuela there is probably some logic challenges.  Did you base your Automation off of the template delivered by JSM?  On the Templates tab, in Automations, there are Template automations for this exact thing.  

It would help if you could include some screenshots of your Automation to help use see what's going on and assist w/ troubleshooting.  Are you looking for any specific values in custom fields.  

Hope that helps.

[Jerome Venzuela]

hi @dan yes, the rule is based off the template that is provided by JSM and I modified the status field based on what we're currently using. Here's some screenshot of the automations. thank you