email requests not showing in Queue

[Deleted user]

when an email request for support is sent in it shows in the email inbox but not in the queue. it was working the day before.

[Deleted user · Accepted solution]

As per Thiago Behm
Atlassian Support | Cloud

"While analyzing the audit logs for xxxxx@xxxxx.com (email)I noticed that there aren't any rejected messages, so this means that Jira has not even read those messages. As this inbox is a custom one, it's important to mention that Jira only read messages which are on the inbox folder and marked as unread. So, in case the messages are not inside the inbox folder or anyone else reads the messages before than Jira, then those messages it will not be processed by JIRA Service Desk."

This worked and thank you for your support!

Jesse

[Angélica Luz]

Hi Jesse,

Thank you for reaching out to Atlassian Community!

I saw that you opened a ticket with our support related to the same question and the issue was already resolved.

Please, feel free to share the resolution here in community as well.

If you have any other question, please count on us!

Regards,

Angélica