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email notifications for my customers

Can I change the name "external service project" to something else? 

This refers to the automatic email that my users receive.Screenshot_1.png

1 answer

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Answer accepted

Hello @Marijana Nikolic,

Thank you for reaching out to Atlassian Community!

The sender of the customer notification when the issue is created is based on the portal name, so yes, it’s possible to change that.

If you are using a company-managed project (former classic), go to Project settings > Portal settings. 

If it’s a team-managed project (former next-gen), go to Project settings > Channels > Customer portal.

Then you can change the “name” under Service project information.

Screen Shot 2021-04-19 at 15.29.00.png

Note that, this is the name that customers will see in the portal, it won’t affect the project name that agents and admins see internally in Jira.

Kind regards,

This is great, you are awesome. Thanks a lot :)

Best regards,


Like Angélica Luz likes this

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