dkim failed

[이상미]

It completed domain authentication by adding txt record.
The jira service desk changed the alarm email address.

DKIM validation for this domain has failed. The message goes like this...
What should I do?

[Angélica Luz]

Hello @이상미,

Thanks for reaching out to Community!

I can see that the domain has been verified but on https://domain-check.atlassian.com/ it shows that DKIM records are missing and SPF entry is also missing.

After verifying the domain, in order to change the outgoing email in a Service Desk project, it's necessary to follow the steps of the documentation below:

• Configuring Jira Cloud to send emails on behalf of your domain

Please, give it a try and let us know how it goes.

Regards,
Angélica

[이상미]

This message appears.

DKIM the following records are missing s1._domainkey.nkia.co.kr, s2._domainkey.nkia.co.kr from the configuration.

s1._domainkey.nkia.co.kr s2._domainkey.nkia.co.kr
SPF entry _spf.atlassian.net is missing from configuration

------

First, add v=spf1 insert:_spf.atlassian.net ~all records in the domain's spf record configuration.
Second, should I add s1._domainkey.nkia.co.kr, s2._domainkey.nkia.co.kr records as the dkim record configuration for the domain?

[Angélica Luz]

Yes, the error message appears because it wasn't configured correctly.

Please, follow the steps of the documentation I sent on my previous answer.

1. Configure your domain in your Atlassian Account

For Jira to send email notifications from your own domain, you'll need to prove ownership of the domain. In order to verify yours please access this article.

2. Configure your domain's SPF records

v=spf1 include:_spf.atlassian.net ~all

3. Configure your domain's DKIM records

s1._domainkey IN CNAME s1._domainkey.atlassian.net.

s2._domainkey IN CNAME s2._domainkey.atlassian.net.

4. Validate that SPF and DKIM configurations are correct

Use https://domain-check.atlassian.com tool to verify that everything has been configured correctly.