Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

customers don't receive notifications when issue assignee someone

Hi, when customers create a ticket from customer portal they receive a notification, but when someone assignee this issue customer does not receive any notification. I want to customer receive notification when someone assignee their issues

1 answer

0 votes
Liam Green Community Leader Dec 04, 2020

Hi @Nodar Vardiashvili 

This could be done with a custom notification.  If you go to Project settings > Customer notifications you can set this up.  The below guide will also help:

https://support.atlassian.com/jira-cloud-administration/docs/configure-email-notifications-for-a-custom-event/

Regards, Liam

HI, I add it but I think it's only if I add it in the workflow. Also, I cannot change the template for this notification

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

148 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you