create an automatic answer for no labor days.

[Carlos Ramirez]

I want to create an automatic answer fot the issues that are created in no labor days or in hours out of work.

I know how to create an automatic answer, but I dont know how to make que SQL for get the SLA calendar and get this no labor days.

Thank you

[Walter Buggenhout _ACA IT_ · Accepted solution]

Hi @Carlos Ramirez,

Assuming you have an SLA called "Time to first response" and your project is called e.g. IT Service Desk, you could use the following query:

project = ITSD AND "Time to first response" != withinCalendarHours() 

[Carlos Ramirez]

Hi Walter, 

Yes, I have configured SLA for time to first response.

Thank you very much Walter.