I want to create an automatic answer fot the issues that are created in no labor days or in hours out of work.
I know how to create an automatic answer, but I dont know how to make que SQL for get the SLA calendar and get this no labor days.
Hi @Carlos Ramirez,
Assuming you have an SLA called "Time to first response" and your project is called e.g. IT Service Desk, you could use the following query:
project = ITSD AND "Time to first response" != withinCalendarHours()
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