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configure agent view

Hi everyone,


I have a few questions regarding agent view, will be happy for your help:

1. Is it possible to remove the attached fields from context fields section?how to remove from conext fields section.PNG

2. How can i create a folder with certain fields in the context fiels section?- please find example attachedfolder in context field section.PNG

3. If i move an issue to a different issue type- the request type become "none"

can i define the new request type when moving the issue?

when the requst type is empty, the view agent is empty too is there a way to configure this?


Many thanks!!

1 answer

1 accepted

2 votes
Answer accepted

Hello @noa harel,

Thank you for reaching out to Atlassian Community!

Automation is a built-in feature, so it can’t be removed from the screen, but the other ones are related to add-ons, so the only way to remove the fields is by uninstalling the add-ons on Apps > Manage your apps.

The folder that you see on that screenshot is actually the Field Tabs, but the previous look. Now it shows on the top:

Screen Shot 2021-05-04 at 14.09.24.png

When moving an issue from one issue type to another or from one project to another, it’s not possible to set the request type during the move action. There is a feature request suggesting the implementation of this ability:

Hope this helps!

If you have any other questions regarding this matter, please let us know.

Kind regards,

Thanks a lot Angelica!


Is there  a way to configure an agent view screen when the request type is "none"?

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