Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

configure agent view

Hi everyone,

 

I have a few questions regarding agent view, will be happy for your help:

1. Is it possible to remove the attached fields from context fields section?how to remove from conext fields section.PNG

2. How can i create a folder with certain fields in the context fiels section?- please find example attachedfolder in context field section.PNG

3. If i move an issue to a different issue type- the request type become "none"

can i define the new request type when moving the issue?

when the requst type is empty, the view agent is empty too is there a way to configure this?

 

Many thanks!!

1 answer

1 accepted

2 votes
Answer accepted

Hello @noa harel,

Thank you for reaching out to Atlassian Community!

Automation is a built-in feature, so it can’t be removed from the screen, but the other ones are related to add-ons, so the only way to remove the fields is by uninstalling the add-ons on Apps > Manage your apps.

The folder that you see on that screenshot is actually the Field Tabs, but the previous look. Now it shows on the top:

Screen Shot 2021-05-04 at 14.09.24.png

When moving an issue from one issue type to another or from one project to another, it’s not possible to set the request type during the move action. There is a feature request suggesting the implementation of this ability:

Hope this helps!

If you have any other questions regarding this matter, please let us know.

Kind regards,
Angélica

Thanks a lot Angelica!

 

Is there  a way to configure an agent view screen when the request type is "none"?

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

ThinkTilt is joining the Atlassian Family!

This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...

817 views 26 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you