I have a few questions regarding agent view, will be happy for your help:
1. Is it possible to remove the attached fields from context fields section?
2. How can i create a folder with certain fields in the context fiels section?- please find example attached
3. If i move an issue to a different issue type- the request type become "none"
can i define the new request type when moving the issue?
when the requst type is empty, the view agent is empty too is there a way to configure this?
Hello @noa harel,
Thank you for reaching out to Atlassian Community!
Automation is a built-in feature, so it can’t be removed from the screen, but the other ones are related to add-ons, so the only way to remove the fields is by uninstalling the add-ons on Apps > Manage your apps.
The folder that you see on that screenshot is actually the Field Tabs, but the previous look. Now it shows on the top:
When moving an issue from one issue type to another or from one project to another, it’s not possible to set the request type during the move action. There is a feature request suggesting the implementation of this ability:
Hope this helps!
If you have any other questions regarding this matter, please let us know.
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