No other steps in the (customa) workflow have this problem. I've added sd.step.key for each workflow and sd.tour.resolve.step = true for all steps to Resolved. There is no automation rule for issues in Resolved.
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November 9, 2017 edited
Hi Mark,
Sorry to hear that you have encountered this problem. I believe that this is a documented bug in Service Desk. Please see https://jira.atlassian.com/browse/JSDSERVER-4932 for more details on this.
The good news is that a refresh of the browser should then immediately show the correct status. I agree that is should not be showing a NULL here, but we don't have any other work-around for this particular problem at this time. I would recommend watching that bug ticket for updates as to when this might be fixed in Jira Service Desk.
Regards, Andy
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