can other wikis ( google docs) be used as a knowledge base in Service Desk.

[gangadhar mamillapalli]

we are evaluating to use atlassian service desk , we have an enterprise account with google docs, so we would like to use the same as  knowledge base.

is there any way that we can hook it apart from confluence. ?

[Elizabeth]

Perhaps try Google Docs in JIRA .. 

Info@appfusions.com for evals - here's a video. 

https://www.youtube.com/watch?v=95jaccd-x5E

[Olivier Albertini]

It would be nice if that would be compatible with the knowledge base of Jira service Desk ! Of course we can create a page in confluence and put the gdoc but the search would base only on the title of the page and not the content...

[Nic Brough -Adaptavist-]

That's the point - other systems such as Google docs, do not have the functions that Confluence does. You're not limited by Jira/Service Desk, it's the other system.

[Nic Brough -Adaptavist-]

Yes, but you won't get the JIRA -> Confluence functions that Service Desk adds.  It will just be a pile of documents in google docs with no link to JIRA, because Google Docs doesn't have that functionality.

[gangadhar mamillapalli]

Thank you for response.

Where/how can we do that ? 

could you please point me to any article ?

thanks.

[Nic Brough -Adaptavist-]

Write your knowledge base documents in Google Docs. Use the "link" functions in Jira to point to the urls you've posted the KB articles in. There's not a lot more you can do.