I am looking to see if there is an option to add in our services in bulk? via a CSV upload etc.?
Looking at probably ~100 services that needs to be configured via the services->add service option and need to have these services configured upfront for the service mapping that needs to be explored in the Insights module as well.
Want to see if it is possible to upload them in bulk rather that configuring them 1 by 1 manually.
Thanks and Regards,
There is no way to do this using the delivered functionality other than through the API. You could write a script that would create the service types in bulk via the API https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-servicedesk/#api-rest-servicedeskapi-servicedesk-servicedeskid-requesttype-post
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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