auto assigning labels and components

[ericamlie]

Is there a way to auto assign labels and components in Jira Service Desk?  For example - if someone issues a ticket, based on data in the ticket, can we auto assign labels and/or components?

[jira guy]

You can use the default automation provided in the service desk project administration. At least it works in new server version. You can take a look. 

[ericamlie]

Thanks.  But, for the 100's of issues we receive, would we have to create a rule for each issue?  Basically, what I'm looking to do is to assign components and labels as such:

IF description = Slack, MSOffice, Hubspot, Gmail, etc.

THEN add component App Issue

THEN add label - "Slack, MSOffice, Hubspot, Gmail, etc."

This would allow us to sort through the tickets in order to find all issues pertaining to a certain label - we use this for metrics

Is it possible to do this in bulk?  For all labels and components?

[jira guy]

Why would you create for each issue?

You would create the rule based on issue type and description. Create a rule for test and see if how it works you. This rule would work for all new issues. 

For existing issues, you can use bulk change to update 1000's of issues at once