Hi, Jira Community
I did set up my jira service desk so whenever some one send an email to email@example.com a ticket is created in my board, However, I am failing to get to know when this happens.
Is there a way that what ever of the subject is (key word) this ticket will be auto assign to an agent in charge?
1. Subject of the email: "it Support" this ticket is assign to Agent A
2. Subject of the email: "Sales Support" this ticket is assigned to Agent B
Or how can i activate the notifications so when ever a ticket is created I get a notification or it s assigned to me.
Note: I do not work with issue types, the incoming emails create a plane ticket
Hello @Felipe Corredor
Welcome to the Atlassian Community!
These would be the steps to achieve it:
Additionally, you can also configure a notification to be sent to you or any other specific user when an issue is created. These would be the steps:
For more details about the steps above, please check the following documentation:
Let us know if you have any questions.
Hi @Petter Gonçalves ,
Hope you are doing great !
How to Create an Automatic Email Request Issue when we receive an Email to our IT Help desk mail id .
Our Project : JIRA Service Desk (Next-gen)
I tried out few Docs from Attlassian but facing issues .
Hope you help us with a Solution .
Thanks & Regards,
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