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ask for solution of adding each customer one by one,because it take a lot of time ??? Edited

hi evreyone ,

PS : our company use jira service desk cloud  .

what is the solution who can make the company when it should add a lot of customers , i mean how it can add them in one time instead of add one by one ???


it's a real issue 

1 comment

Jack Community Leader Apr 22, 2018

If you have, or can create, an excel sheet with all customers addresses then you can copy & paste them in.

thank you so much sir @Jack for your answer ,

this solution is possible  , but can you explain to me how i can do it ,, i mean where i should past it ??

 have you any tutorial for this solution ??

Jack Community Leader Apr 22, 2018

See if this helps. Basically where you add customers one at a time you simply paste it in.

thank you sir @Jack ,

I start to import clients from a csv file, it starts well, but in the part of (

Map fields: Fields) i don't understand why the button NEXT is not working


Because you have not mapped a summary field

thank you sir @Nic Brough _Adaptavist_ for the answer ,

but what you mean about summary field , how can i mapped a summary field ???

any help please ??

Jack Community Leader Apr 22, 2018

So I'm a bit lost on how you got from simply adding customers to importing a CSV file. The image above seems to suggest you are attempting to use the import function which is generally used for importing issues from a previous issue tracking system into JSD. I think you are off track here. At least from your original question about how to import a lot of customers.

The link I provided above directs you as below but also includes the idea of using Organization feature. If you don't need/want to place your customers into an organization then do the following. Simply get all of your customer's emails into a CSV format.


Like Jesse Todd likes this

My apologies, I should have noticed that you had somehow wandered from "create users" to "import issues" and said that you had gone the wrong way.

@Nic Brough _Adaptavist_  yes sir it's my mistake , i didn't understand the specific job of External System Import

Jack Community Leader Apr 23, 2018

@Salama Abdelhakim, have you been successful in resolving this now or are you still facing issues?

@Jack  no sir , i still facing issues
because i want a solution to add a lot of customers with a CSV file ,if this is possible ?? because as i find the jira service desk (Cloud) doesn't accept Active Directory integration

Jack Community Leader Apr 23, 2018

@Salama Abdelhakim, if you are asking if you can "IMPORT" customers from a CSV the answer is NO. When you say "a lot" of customers, how many is a lot? Why can you not simply copy and paste them in? The format should be like this:,

copy the list and paste it in.

In any case I'm not sure I can assist further w/o understanding more and why my propose solution won't work.

you should be able to add more than one at a time. Hit enter after entering the email and should allow you to add another, not sure how many you can add.


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