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added DKIM on my CNAME domain but still won't be able to switch sender e-mail

Edited

I'm doing the same config but it seems it's not working. Could anyone help me out, please?

1 answer

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Hello @Nub8 LLC,

Welcome to Community!

I can see that your domain is verified, but the DKIM records are still missing. You can check these details here: https://domain-check.atlassian.com/

Screen Shot 2021-04-12 at 17.34.09.png

Please, follow the steps mentioned on the documentation below:

If it doesn’t work, feel free to share screenshots of the configuration with us, just make sure to hide your domain and any other private information.

Kind regards,
Angélica

I already set CNAME and TXT but I got the same message "DKIM the following records are missing "

 

Screen Shot 2021-04-12 at 16.11.00.png

Screen Shot 2021-04-12 at 16.13.51.png

Thank you for the screenshots, @Nub8 LLC.

For the DKIM records, it’s necessary to copy exactly the same as the documentation. So, please, add a dot after the .net. 

s1._domainkey IN CNAME s1._domainkey.atlassian.net.

s2._domainkey IN CNAME s2._domainkey.atlassian.net.

Also, checking your domain on https://mxtoolbox.com/SuperTool.aspx, shows that there are multiple SPF records. Please, use the example below to add both of the records:

Screen Shot 2021-04-13 at 17.10.51.png

Here is a validmulti-record SPF example where Google is the second provider:

v=spf1 include:_spf.atlassian.net include:_spf.google.com ~all

Thanks for your reply. I already followed your recommendations and know it's working, thank you so much for your help.

Like Angélica Luz likes this

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