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Zendesk to Jira service desk migration

Hello,

I am looking for some detailed information about migration from Zendesk to Jira. I want to know if I can migrate all information about  zendesk tickets ( ticket number, comments,category, reporter, assignee ,priority etc.). what are the steps involved before migration in order to do mirror match between these two systems?

Thanks in advance.

2 answers

Hi @blimbachiya 

Please check out our service - we offer a free demo that will migrate your data including ticket attachments and public ticket notes, contacts and organizations and agents, even Knowledgebase, to Jira

https://app.help-desk-migration.com

and we also have live chat and phone support 1am-5pm EST on workdays

Hi Natalia,

Jut to clarify , do you charge for migration after first 20 tickets? or all migration is free of cost?

Yes, the service is paid, but it will save you much more money.

You can calculate the cost of your migration here https://help-desk-migration.com/pricing/

0 votes
Jack Community Leader Jul 27, 2020

Here is another recent thread on migration from Zen to JSD. Migration-from-Zendesk-to-Jira-Service-Desk-using-JSON-file 

there are other posts on this topic in the Community as well. You can search for them using the search bar. I believe you will be able to get the majority of fields and such to imports but not everything.

Thanks Jack. I was able to export the Jason file from zendesk but was looking for more details if I can migrate all information about  zendesk tickets ( ticket number, comments,category, reporter, assignee ,priority etc.) or do I need to create category & priority all in advance in Jira prior to migration? Also, will it send the new ticket number to all those users who has created ticket in zendesk?

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