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Zendesk to JIRA Service Desk Migration

Jenni Field
Jenni Field Oct 22, 2019

Has anyone migrated from Zendesk to JIRA Service Desk?

1. Are there issues with field names?

2. Is Zendesk helpful with the migration?

3. Were there issues with/during the migration?

Jenni

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Deleted user Nov 05, 2019 • edited

Hi,

We did not migrate from Zendesk to JIRA Service Desk. But, We are migrating to a different system. 

 

Download the data from Zendesk is a painful task. It's very difficult to get JIRA data from Zendesk to compare or Reconcile if you are using the Plug-in.  Zendesk Plug-in is really sucked.

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Deleted user Aug 14, 2020

In case you still haven't migrated from Zendesk to Jira Service Desk, there is an integration available in the Atlassian marketplace: https://marketplace.atlassian.com/apps/1218450/zendesk-to-jira-service-desk-migration?hosting=cloud&tab=overview

The data migration is fully automated; you can move Tickets, Contacts, Organizations, Agents, Attachments, Notes, Tags, and Custom Fields from Zendesk to Jira.

They also offer a free demo migration, for the customers to see the process and check if the result is correct.

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