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Has anyone migrated from Zendesk to JIRA Service Desk?
1. Are there issues with field names?
2. Is Zendesk helpful with the migration?
3. Were there issues with/during the migration?
Jenni
In case you still haven't migrated from Zendesk to Jira Service Desk, there is an integration available in the Atlassian marketplace: https://marketplace.atlassian.com/apps/1218450/zendesk-to-jira-service-desk-migration?hosting=cloud&tab=overview
The data migration is fully automated; you can move Tickets, Contacts, Organizations, Agents, Attachments, Notes, Tags, and Custom Fields from Zendesk to Jira.
They also offer a free demo migration, for the customers to see the process and check if the result is correct.