Does anyone know what is the equivalent of Zendesk macro in Jira Service Desk ?
I'm specifically referring to the ability for a user to automate a set of actions on his ticket by clicking on a button.
I'm evaluationg JIRA Service Desk compared to Zendesk.
With Zendesk for instance, agents can create macro that automatically set a specific status and send a mail with a specific template. Exemple : We try to call you but you weren't available ...
In JIRA Service Desk, I see rules and triggers but no manual trigger like a dropdown button list or a button available on the ticket view to quickly handle many tickets requiring the same action.
I don’t know of anyway to add “button macros”. Alternative - do this via a transition in the workflow. The “button” appears at the top of the detail issue view which equates to the transition. I would argue that you would want the status to change to “waiting for customer” in the example you conveyed.
Hello Community members! We’re wrapping up the end of JSM June with an Ask Me Anything (AMA) with the Jira Service Management product team. This is your chance to ask all your ITSM questions to o...
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