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XML Restore Error

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Oct 27, 2023

When I tried to restore using the xml file I had, I encountered an error stating that value is too big for column.

I found this link which has a link to a solution for the error that I am facing but when I clicked the link, it brought me to Atlassian documentation instead of a page that shows me how to solve this issue.


I have tried changing the maximum character length to 255 but the error still persists.

I am trying to upgrade to Jira 8.20.22 and my JSM to 4.20.22. The database that I am using is PostgreSQL.


This is the error taken from atlassian-jira.log

Error during ActiveObjects restore
com.atlassian.activeobjects.spi.ActiveObjectsImportExportException: There was an error during import/export with plugin jira-optimizer-plugin(com.atlassian.jira.plugins.jira-optimizer-plugin) #3.0.0 (table AO_0AC321_RECOMMENDATION_AO):Could not import data in table 'AO_0AC321_RECOMMENDATION_AO' column #3, value is too big for column which size limit is 10, value is:

If anyone is able to help me with this issue or point me to the right direction that will be great! Thanks :) 

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