Hello,
I have this request where the workflow goes through approval for multiple status and all this approvers are added by automation based on a country field value.
The workflow looks something like this.
Approver>>Approvers1>>Approver2>>Approver3>>Other Approvers>>In Progress>>More Approvers>>Signing>>Closed
When the ticket is created it will falls under Approvers and there is a approval process in place based on the country field and when it is approved it will be move into Approvers1 but here is the condition, from here there are 2 set of scenario and this scenario is based on a field value.
Field name:
"Type"(select list)
Scenario1: When the status enters in Approvers1 and the approved is attached to the ticket based on the country field via automation when he approves with a field value of
"Test1" it should go to "In Progress" instead of "Approvers2".
Scenario2: When the status enters in Approvers2 and the approved is attached to the ticket based on the country field via automation when he approves with a field value of
"Test2" it should go to "In Progress" instead of "Approvers3".
For this to happened i am using the approvers on the Status of the workflow. But when we add the approvers on the workflow we need to provide the approval and reject transitions for it and it is set to Approvers2 and Closed.
Note: All the reject tickets will be moved to closed with a resolution reject.
I wanted to know how to make the workflow flow to move into "In Progress" status with the field value condition is met.
Thanks.
