Hello,
I'm starting to work on Jira for my company.
I would like to know if we can have a worklow according to a type of customers in a project Service Desk.
If, yes how to do that.
Thank you,
Geoffrey
given your requirements I would suggest having these customers associated to different JSD projects. This is because you don't want Customer A creating tickets using a Request Type that is intended (workflow-B) for customer B.
Workflow is decided by project and issue type, not customer. So Jack's "separate projects" is by far the easiest way to do this.
The more complex or clumsy ways to do this would be
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
@Geoffrey - Service Expert yes its possible. can you please clarify your requirement related to workflow
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hello,
Thank you for your answer.
I will try to explain (I'm French).
We have two different workflows. Each workflow need to be attached to a customer.
On portal, request types are the same, only worfklow are different.
How can I attached a workflow to a customers ? you have to know that we will have multiple customers attached to a worklow.
Thank you
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi,
correct me if i am wrong. you want customer XYZ raise he should get different workflow.
if customer ABC raise he should get another work flow?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Yes,
Customer X will have Worfklow 1.
Customer Y will have Worklow 2
...
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Ok... There are many different ways you can do this.
1. If you have add-on Extension then at bottom there is visibility option. you will find options to do this eaisly.
2. In workflow you need to do this through post function.
3. Or esle check the permission.
I would recommend you to create two different groups and add the customers this will make your work easy
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You need to install it from market place..
If cannot do that you can follow the instructions of Mr.jack
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.