I'm starting to work on Jira for my company.
I would like to know if we can have a worklow according to a type of customers in a project Service Desk.
If, yes how to do that.
Workflow is decided by project and issue type, not customer. So Jack's "separate projects" is by far the easiest way to do this.
The more complex or clumsy ways to do this would be
Thank you for your answer.
I will try to explain (I'm French).
We have two different workflows. Each workflow need to be attached to a customer.
On portal, request types are the same, only worfklow are different.
How can I attached a workflow to a customers ? you have to know that we will have multiple customers attached to a worklow.
Ok... There are many different ways you can do this.
1. If you have add-on Extension then at bottom there is visibility option. you will find options to do this eaisly.
2. In workflow you need to do this through post function.
3. Or esle check the permission.
I would recommend you to create two different groups and add the customers this will make your work easy
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