You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.
Join groupJoin the community to find out what other Atlassian users are discussing, debating and creating.
I have set up an approval workflow, I have added a transition screen as approver have to give comment on their decision for approval or decline but the transition screen is not showing.
The transition screen seems to only work when approval is not configured. But we need to capture the declined reason through comments on the transition screen. I even added a validator to make comments as a required field but the transition screen is not appearing.
First of all, I can confirm that I followed the steps you've mentioned and indeed I confirm that the screen does not appear upon approval. However, if you add another status between the approval and the current status, then the screen appears correctly.
UPDATE: Here (Configuring Jira Service Management approvals | Administering Jira applications Data Center and Server 8.16 | Atlassian Documentation) it states:
Transitions used by the approval step skip transition screens, so if your decline or approve transitions are going to a 'Done' status, add a post function that sets the resolution of the request so it's considered closed by Jira Service Management.
So I would assume that upon approval, they just skip the transition.
Proposal 1: I would suggest to add an additional status and then add your transition screen.
Proposal 2: Add a self transition called e.g. "Set Decline Reason" and then add this transition screen, and your post function with a resolution.
I would go with the 2nd option. Hope that helped!
Alex
Hi @Murthy Manjunath ,
confirming what @Alex Koxaras already suspected. In addition, see https://jira.atlassian.com/browse/JSDSERVER-4789 and watch for further updates.
Cheers
Thorsten
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.