When adding the widget code to our internal site and another test site, the widget was not displayed. It did only display the 'Contact' button but nothing else.
Any idea why this might be happening?
Welcome to Atlassian Community!
When using the widget, it will show only the button and customers will have to click on it to show the text box. When they search for something, it will appear the request types for them to create tickets.
Can you please let us know if it shows anything when clicking on it?
Is it showing any error on the widget's page when you enable or save it?
Thank you for the details, Gerardo.
There is a workaround to make the widget open automatically.
<script add your widget script here </script>
//gets the iframe on which the widget is embedded
let iframe = document.querySelector('#jsd-widget');
//gets the content of the iframe
let iframeContent = iframe.contentDocument;
//gets button which opens the widget
button = iframeContent.querySelector('#help-button');
Please, give it a try and let us know how it goes.
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